What is your cancellation and refund policy?

Ridebooker Cancellation Policy:

All cancellation requests must be made directly to Ridebooker by email (info@ridebooker.com) or phone (+1 866 943 0516) and are time-stamped for processing. ( including voicemail messages)

For shared shuttle services

If you need to cancel your ticket, please do so at least 24 hours in advance of your trip's departure time to receive a 100% refund. Cancellations made within 24 hours of the trip's departure time will not receive a refund.

Cancellation coverage is not available for shuttle services.

If a booking is cancelled by Ridebooker, the reservation will be fully refunded.

For private transportation services

At the time of booking, you were given the option of purchasing cancellation coverage.

If you purchased cancellation coverage the following applies:

• Any cancellations made outside of 72 hours or more from the time of travel are eligible for a full refund of the purchase price. ( Refund does not include the cost of the cancellation coverage).
• Any cancellations made between 72 and 24 hours from the time of travel are eligible for a full refund of the purchase price. ( Refund does not include the cost of the cancellation coverage).
• Cancellations made within 24 hours from the time of travel are not eligible for refunds of any kind.

If you declined our optional cancellation coverage, the following cancellation policy applies:

• Any cancellations made outside 72 hours or more from the time of travel are eligible for a refund of the purchase price minus a 20% administration fee.
• Any cancellations made within 72 hours from the time of travel are not eligible for refunds.
• Any bookings made within 24 hours are not eligible for cancellation coverage.

If you still have questions about this please feel free to contact us either by:

emailing us at info@ridebooker.com
or
calling us on any of the following numbers

+1 (866) 943 0516 (North America)
+1 (604) 639 5050 (International)
+44 (20) 3807 1372 (United Kingdom)
+61 (2) 8518 1297 (Australia)