All bookings cancelled at least 24 hours in advance of when your trip was meant to take place are eligible for full refunds.
Bookings cancelled within 24 hours of when your trip was meant to take place are non-refundable.
If you still have questions about this please feel free to contact us either by:
emailing us at firstname.lastname@example.org
calling us on any of the following numbers
+1 (866) 943 0516 (North America)
+1 (604) 639 5050 (International)
+44 (20) 3807 1372 (United Kingdom)
+61 (2) 8518 1297 (Australia)