The below measures have been put in place:
Due to the COVID-19 virus, we will not have a Whistler Connection representative at the airport at this time. After you have arrived at the airport please contact your representative by phone at 1-604-418-2448 or by email at email@example.com to check-in. The representative will advise you of where and when your vehicle will be loading.
A courtesy phone is available for your use at the information desk in international arrivals and YVR airport has free wifi available.
Guests are asked to wait outside of their pick up location at their designated pick up time. When the vehicle arrives we ask that the guests place their luggage at the rear of the vehicle. Our driver will load the luggage. All vehicle doors will be operated by a Whistler Connection employee. We ask that guests are patient and wait for a staff member to open the door for them at their pick up and drop off location. For fellow guest comfort please inform the driver if you are a family that would like to sit together. We will designate seats for individuals and groups to provide space from other passengers.
Vehicles are thoroughly cleaned prior to guest pickup and after all guests have been dropped off. This includes a clean at the airport and other locations prior to collecting guests for a return journey. We use a virucide which eliminates most viruses and bacteria leaving a safe environment for guests to travel. At the end of each day, the vehicles are deep cleaned, detailed and disinfected.
Whistler Connection is fully compliant with all Transport Canada and PHAC health and safety directives, including rules for self-isolation. Any employee who feels ill or experiences any COVID-19 symptoms must stay home and seek medical advice. Whistler Connection provides sick pay for employees so that they do not feel obliged to work and will conduct daily checks at the start of each shift.
Employees are required to follow self care protocols including monitoring for flu-like symptoms, maintaining physical distancing inside and outside of the work environment, disinfecting workspaces and personal use items, and have the ability to refuse work that they deem as unsafe or not following current protocols.
We also require all guest-facing employees to use Personal Protective Equipment such as face masks and gloves, and all employees have access to hand sanitizer. Our drivers are required to wear gloves for the duration of their trip and will wear a face mask when interacting with guests.
At each drop off location, we ask that guests wait patiently in their seat until the driver has opened the passenger door. Guests are asked to exit the vehicle from front to rear to avoid any unnecessary contact with each other. Once outside the vehicle, we ask that guests maintain a distance of 6’ (2m) from each other while they collect their luggage. The driver will unload the luggage and place it on the ground for guests. We will assist any guests that require it, please ask your driver for assistance if needed.
Refusal Of Service
Guests displaying any symptoms associated with COVID-19 may be denied service, refunded in full and asked to find alternate transportation. Similarly, guests not complying with driver instruction and refusing to honor physical distancing practices may be denied service.
Guests are asked to be patient with employees and to maintain 6’ (2m) distance from staff and other guests. We recommend all guests wear face-masks for travel.
Physical Distancing Space
To allow for spacing between guests we ask that all guests follow the direction of the driver. If a guest is traveling with members of the same household and would like to sit next to each other we would be happy to accommodate that request, we just ask that they respect the spacing for other guests in the vehicle.
If you still have questions about this please feel free to contact us either by:
- emailing us at firstname.lastname@example.org
- calling us on any of the following numbers
+1 (866) 943 0516 (North America)
+1 (604) 639 5050 (International)
+44 (20) 3807 1372 (United Kingdom)
+61 (2) 8518 1297 (Australia)